Ticketing Terms and Conditions

 

We set out below the terms and conditions (“Terms”) that shall apply to your purchase of tickets (“Tickets”) which are sold by or on behalf of Rongali Bihu London (“we”, “us” or “RBL”) for a particular event (“Event”). When purchasing tickets on www.rongalibihulondon.co.uk, you are limited to a specified number of tickets for each Event. This amount is included on the purchase pages and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

 

Please note that by proceeding to purchase Tickets, you agree to be bound by these Terms. Also, please note that the purchase of Tickets is also subject to the terms and conditions of the relevant venue where the Event is due to take place (“Venue”) and we therefore encourage you to check with the Venue website for these terms and conditions.

 

The Terms are as follows:

 

You must produce a valid Ticket to gain entry to the Venue and you must produce that Ticket for inspection upon request at anytime. Failure to produce such Ticket when requested may result in you being removed from the Venue. Please note that there may be additional measures in place to ensure the safety of staff and guests in relation to COVID-19 which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused entry and/or ejected from the Event).

 Right of admission is reserved. Tickets are not transferable, any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.

 Tickets may not be used for any advertising, competitions, contests, sweepstakes, promotions, or used, sold or given away in conjunction with other products or services (such as part of a travel or hospitality package) without the express written permission of RBL in advance. Failure to comply with the foregoing may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.

 We reserve the right to restrict the sale of Tickets to a maximum number per person, per credit card and/or per household and to cancel any Tickets purchased in excess of this number.

 It is your responsibility to check your Tickets and to ascertain the date and the time of the Event and any rearranged Event.

 We are not responsible or liable for any Tickets that are lost or stolen. Removing the Ticket stub will invalidate the Ticket.

 RBL has the right to replace any items bundled together with Tickets, e.g. food and beverage (“Hospitality Packages”) with an alternative ‘like for like’ item and shall not be obligated to refund or exchange your Hospitality Package.

 The artist and performer line-up and all billed attractions at the festival may be subject to change at any time without notice. Your purchase of Tickets is subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control. Once purchased, Tickets and/or Hospitality Packages cannot be exchanged, refunded or returned unless the Event is cancelled (see details below).

 If an Event is cancelled, we will use our reasonable endeavours to notify you as soon as reasonably possible (including notifying you of the details of any re-scheduled Event). If the Event is to be re-scheduled, you will be offered a Ticket (or a Hospitality Package where applicable) for the rescheduled performance of the Event (subject to availability). If you are not able to attend the rescheduled Event or the Event is not rescheduled, we shall give you a refund of the face value of the Ticket (or a Hospitality Package where applicable). If the relevant Event is only partially cancelled, Tickets and/or Hospitality Packages cannot be exchanged or refunded.

 If an error is made in the price of Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either: (a) reconfirm your Ticket order at the correct price; or (b) cancel your Ticket order and receive a full refund from us.

 Neither we nor any other party shall have any liability to you beyond the face value of the Ticket and the relevant booking fee.

 The following restrictions will apply to your attendance at the Event and your breach of any of these may lead to you being ejected from the Venue (and any items that are confiscated will not be returned):

crowd surfing and moshing are prohibited;

there are to be no pass-outs or re-admissions after entry;

no food or drink is permitted to be brought into a Venue or illegal substances including new psychoactive substances (commonly known as ‘legal highs’) and/or other drugs considered to be unsafe are permitted to be brought into the Event;

please note that in seated areas, other members of the audience may stand-up during the event;

animals, with the exception of assistance dogs, are not permitted in the Venue

smoking is not permitted in the Venue;

the unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may confiscated and any tapes or films destroyed; and

laser pens, inappropriate signs and branded items are prohibited;

no starting fires, involvement in or throwing items into a fire;

air horns, selfie sticks, bicycles, cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-vis, klaxons; and other similar items capable of making loud noise, , scooters, skateboards or cans, spray cans are prohibited and any other items which we consider to be unsafe or pose a risk to public safety and/or security;

golf umbrellas, parasols and the like, tables, chairs, seats and walking stick seats/ seat sticks are not permitted. 

Efforts will be made to admit latecomers at an appropriate break in the performance of the Event.

 In order to facilitate the security, safety and comfort of all patrons, the Venue reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to confiscate items which may cause danger or disruption to the event or other patrons or are in breach of these Terms and/or to refuse admission and refund the Ticket face value if it has reasonable grounds to do so.

 Ticket holders maybe ejected from the Venue if, in the reasonable opinion of RBL or the Venue, the Ticket holder is a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the event or may cause damage, nuisance or injury. Examples include being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, under-age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or in breach of any of these Terms or the terms and conditions of the Venue.

 Please note that CCTV and film cameras maybe present at the Venue. By purchasing Tickets and attending the Event, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

 If the Event is an outdoor event, please bring suitable outdoor clothing.  No refunds will be given due to inclement weather.

 Any Tickets brought from unauthorised agents or third parties are not valid and admission to the Event will not be permitted. All Tickets remain the property of RBL at all times and constitute a personal revocable license from RBL to you which may be withdrawn by RBL and admission refused at any time upon refunding the printed purchase price of the Ticket.

 Neither we nor the Venue can accept responsibility for any personal property.

 All children attending an Event must be in possession of a valid Ticket. Events maybe age-restricted and it is the responsibility of the Ticket holder to check before purchasing. In any case, unless indicated otherwise, children 14 years of age and under must be accompanied by a responsible adult.

 If you experience any problems at the Event, please contact a committee member as it may not be possible to resolve issues after the Event.

 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

 Please note that loud music can damage hearing.

 All Events are subject to obtaining the relevant licences.

 When purchasing alcohol at the Venue, if you appear to be under the age of 21 you may be asked for proof of age.

 These Terms shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.